Guide
What is an AI sales agent for Shopify?
Updated · 11xsales.ai
Short answer
An AI sales agent for Shopify is a chat assistant on your store that answers shoppers' questions from your own products, stock and policies, recommends the right product, and helps them buy, for example by adding the item to their Shopify cart from the chat. Unlike a scripted chatbot, it understands free-form questions and looks up real store data before it answers.
What it does for a shopper
- Answers product questions (size, material, compatibility, ingredients) from your catalog and pages.
- Recommends products that fit what the shopper describes, shown as cards with picture, price and sizes.
- Adds the chosen variant to the shopper's Shopify cart, so checkout stays your normal Shopify checkout.
- Answers shipping, returns and policy questions, and looks up an order with the order number and email.
- Hands the conversation to your team when a person really has to act, such as a refund outside policy.
What it learns from your store
When you connect Shopify, the agent reads your products and variants, live stock, policies and pages, and (for order status) your orders. You can add documents, website pages and written corrections. It answers only from this information and says so when something isn't in your store, rather than guessing.
How it differs from a help-desk bot
Help-desk bots are built to deflect tickets. A sales agent is built to move a shopper from a question to a purchase: it recommends, compares, handles hesitation about fit or delivery, and makes buying one tap away inside the chat.
What it costs
11xsales.ai has a Free plan with 50 AI replies a month and no card. Paid plans start at $79 a month for 1,000 replies, billed through Shopify, and your first paid plan starts with 7 days free; you approve it up front and can cancel before the trial ends to avoid any charge.